Terms of Service

1. Nature and Purpose of the Website

1.1The Website is a public-facing, informational marketing website. Its sole purposes are:

1.2The Website does not provide access to any part of the Rik.ai product platform. No surveys, data collection, participant interactions, or platform functionalities are available through this Website.

1.3Submission of information through the Website may result in such information being processed through third-party systems engaged by Rik.ai for customer relationship management, communications, analytics, or operational purposes, as further described in the Privacy Policy.

1.4The Website is intended for business-to-business (B2B) audiences – professionals and organisations seeking market research solutions. It is not intended for individual consumers or for use by persons under the age of 18.

1.5Rik.ai may from time to time introduce additional informational, educational, interactive, marketing, or customer engagement features through the Website. Such features shall be governed by these Terms unless otherwise specified.

2. Acceptance and Modification of Terms

2.1By using the Website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

2.2If you are using the Website on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to "you" shall include that organisation.

2.3Rik.ai reserves the right to modify, amend, or replace these Terms at any time at its sole discretion. Material changes will be communicated by posting an updated version on the Website with a revised "Last updated" date.

2.4Your continued use of the Website after any such modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

3. Permitted Use and User Obligations

3.1You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Website for lawful, informational, and business enquiry purposes only.

3.2You agree to use the Website only in compliance with all applicable laws and regulations of India, including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and any rules framed thereunder.

3.3You agree to provide accurate, current, and complete information when filling out any forms on the Website, including the demo request form, contact forms, or any other submission.

3.4You agree not to:

4. Intellectual Property Rights

4.1All content, materials, and intellectual property on the Website – including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, code, designs, layout, data compilations, and the overall "look and feel" – are the exclusive property of Rik Technologies or its licensors and are protected under Indian and international copyright, trademark, and other intellectual property laws.

4.2The trademarks, service marks, and logos displayed on the Website, including "Rik.ai", the Rik.ai logo, and "Rishi", are registered or unregistered marks of Rik Technologies. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademark without our prior written permission.

4.3You may download, print, or share excerpts of Website content for personal, non-commercial, or internal business reference purposes, provided that you do not modify the content and retain all copyright and other proprietary notices.

4.4You may not:

5. Demo Requests and Communications

5.1The Website includes a "Book a Demo" form that allows you to request a sales demonstration or consultation. By submitting the form, you:

5.2Rik.ai aims to respond to demo requests within 5 business days but does not guarantee any response time.

5.3You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting contact@rikai.tech.

5.4Submission of a demo request, enquiry, or contact form does not create any customer relationship, contractual relationship, partnership, agency relationship, or obligation on Rik.ai to provide any products or services.

6. Privacy and Data Protection

6.1Your use of the Website is subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, disclose, and protect your personal data.

6.2By using the Website, you consent to the collection and processing of your personal data as described in the Privacy Policy.

6.3The Website may use cookies and similar technologies. Further information is available in our Privacy Policy.

7. Disclaimer of Warranties

7.1THE WEBSITE AND ALL CONTENT, INFORMATION, AND MATERIALS PROVIDED THEREON ARE MADE AVAILABLE ON AN "AS IS" AND "AS AVAILABLE" BASIS.

7.2TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIK.AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

7.3Content on the Website is for general informational purposes only and does not constitute professional, legal, financial, or technical advice. You should consult appropriate professionals before making any decisions based on Website content.

7.4Any descriptions of artificial intelligence functionality, analytical capabilities, benchmarks, examples, demonstrations, case studies, expected outcomes, or use cases presented on the Website are illustrative only. Actual results may vary depending on customer data, implementation, configurations, and other factors. Nothing on the Website constitutes a guarantee of accuracy, performance, or business outcomes.

8. Limitation of Liability

8.1TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL RIK.AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

8.2NOTWITHSTANDING THE FOREGOING, IF A COURT OF COMPETENT JURISDICTION FINDS RIK.AI LIABLE UNDER CIRCUMSTANCES WHERE LIABILITY CANNOT BE EXCLUDED, RIK.AI'S TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT OF ONE THOUSAND INDIAN RUPEES (INR 1,000).

8.3Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable Indian law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Rik Technologies and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

10. Third-Party Links and Services

10.1The Website may contain links to third-party websites, plugins, applications, or services that are not owned or controlled by Rik.ai. Such links are provided solely for your convenience.

10.2Rik.ai does not endorse, approve, or assume any responsibility for the content, privacy policies, terms of use, or practices of any third-party websites.

10.3You access third-party websites at your own risk. We encourage you to read the terms and privacy policies of any third-party website you visit.

11. Suspension and Termination

11.1Rik.ai may, at its sole discretion and without prior notice, suspend or terminate your access to the Website if:

11.2Upon termination, all rights granted to you under these Terms shall immediately cease.

12. Governing Law and Dispute Resolution

12.1These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles.

12.2Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

12.3Before initiating formal legal proceedings, you agree to first contact us at contact@rikai.tech and make a good-faith effort to resolve the dispute through informal negotiation for a period of thirty (30) days.

12.4Nothing in this section shall prevent either party from seeking urgent interim, injunctive, or equitable relief from a court of competent jurisdiction where necessary to prevent immediate harm.

13. Miscellaneous Provisions

13.1Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rik.ai regarding your use of the Website and supersede all prior agreements, understandings, or representations.

13.2Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

13.3Waiver. No failure or delay by Rik.ai in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any provision shall be in writing and signed by Rik.ai.

13.4Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. Rik.ai may freely assign these Terms to any affiliate or successor in connection with a merger, acquisition, or sale of assets.

13.5Force Majeure. Rik.ai shall not be liable for any delay or failure to perform its obligations under these Terms resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, strikes, internet outages, governmental actions, or cyberattacks.

13.6No Third-Party Beneficiaries. These Terms are for the benefit of the Parties and their permitted assigns. No third party shall have any rights under or as a beneficiary of these Terms.

14. Contact Information

For any questions, complaints, or legal notices regarding these Terms:

We will use reasonable efforts to acknowledge and address communications in a timely manner.