Trust Center
Trust, by design
Rik.ai is built for organisations that rely on data to make decisions. Trust isn't an afterthought — it's part of how the platform is designed, operated, and continuously improved.
Rik Technologies · Last updated: April 2026
This page outlines how we approach privacy, security, and responsible AI across our platform and website.
Security
We take a layered approach to protecting your data and systems.
Infrastructure
- Hosted on secure cloud infrastructure with network-level protections
- Encrypted data transmission using TLS (HTTPS)
- Access controls with least-privilege principles
Application
- Authentication and session controls to protect user access
- Protection against common web vulnerabilities
- Regular monitoring and logging of system activity
Operational practices
- Restricted internal access to production systems
- Ongoing review of security practices as the platform evolves
Privacy
We collect only what is necessary — and we're transparent about how it's used.
- Clear separation between marketing website data and platform data
- No sale, rental, or trading of personal data
- Data used only for defined purposes — communication, product functionality, and research insights
- User rights for access, correction, and deletion
For more details:
Responsible AI
Rik.ai uses AI to conduct and analyse qualitative research. We design our systems with care and transparency.
Human-centred design
- AI interactions are structured to encourage honest, voluntary responses
- Participants are informed about data usage before engagement
Transparency
- Clear communication when AI is being used
- No hidden data collection during interactions
Data usage
- Research insights are delivered only to the client organisation that commissioned the study
- Participant data is not shared with third parties or other organisations
Limitations
- AI-generated outputs may not always be fully accurate or complete
- Insights should be reviewed alongside human judgment
Data handling
- Data is stored securely with controlled access
- Retention policies ensure data is not kept longer than necessary
- Where third-party providers are used, they are required to meet appropriate security and privacy standards
Some services may process data outside India. We implement safeguards to ensure data protection across jurisdictions.
Compliance & Governance
Rik.ai is operated by Rik Technologies, based in India.
We align our practices with:
- India's Digital Personal Data Protection Act (DPDP Act), 2023
- Industry-standard security and data protection practices
As the platform evolves, we will continue strengthening our compliance posture.
Policies
Contact
For security, privacy, or compliance-related questions:
Rik Technologies