Pricing

Usage-based for LiveAgent.
Scoped for Voice.

Different business challenges. Different ways to get started.

Free Trial

Try LiveAgent with no commitment.

$0/month

No card required

Start free trial
50 chat conversations included — no overage
10 voice channel minutes included — no overage
3 avatar minutes included — no overage

Starter

For small teams getting their first agent live.

$89/month

billed annually · save $20/mo

Get started
500 chat conversations included, then $0.50/conversation
500 voice channel minutes included, then $0.60/minute
50 avatar minutes included, then $0.80/minute
Most Popular

Growth

For teams scaling support across channels.

$279/month

billed annually · save $70/mo

Get started
1,500 chat conversations included, then $0.35/conversation
1,500 voice channel minutes included, then $0.45/minute
1,000 avatar minutes included, then $0.65/minute

Business

For high-volume support operations.

$699/month

billed annually · save $175/mo

Get started
3,000 chat conversations included, then $0.25/conversation
3,000 voice channel minutes included, then $0.35/minute
2,000 avatar minutes included, then $0.50/minute
FAQ

Common questions

How does usage-based billing work on LiveAgent?

Every paid plan includes a monthly allowance across three metered channels — chat conversations, voice minutes, and avatar minutes. Usage beyond your plan’s included amount is billed at that plan’s per-unit overage rate.

What happens if I hit the limit on the Free Trial?

The Free Trial has no overage billing — usage simply stops at the plan’s limit rather than being charged. Upgrade to a paid plan to keep going.

If pricing changes, does it affect me right away?

No. Plan terms are never edited in place — a price or allowance change creates a new, separately versioned plan. Existing subscribers keep their current terms until their own next billing-period boundary.

Is annual billing available?

Yes — every paid LiveAgent plan offers a reduced monthly rate when billed annually, charged once per year.

Why is Voice priced differently from LiveAgent?

LiveAgent is usage-based and self-serve because it meters cleanly — conversations, minutes. Voice engagements vary widely in data sources, volume, and integrations, so we scope and price each one as a Statement of Work.

Not sure which one fits?

Talk to us — we'll help you figure out the right starting point.