AI Support Agent
Give your customers an answer.
Not a queue.
LiveAgent brings a knowledgeable AI agent to your website — grounded in your approved knowledge, operating within your rules, visible to your team. Try the live demo.
Your customers don't want to submit a ticket.
They want an answer.
Waiting
Customers have questions outside business hours.
Searching
Answers are scattered across docs, macros, and tribal knowledge.
Repeating themselves
Every hand-off means explaining the issue again from scratch.
Generic chatbot responses
Scripted flows that deflect instead of actually helping.
Then, finally, creating a ticket. LiveAgent is designed to change that interaction.
One agent. Every channel.
One brain.
The avatar and chat views you just tried above are two entry points into LiveAgent — add a phone line and that's three. They aren't separate bots wearing different interfaces — they're different channels into the same agent brain, all calling the same shared reasoning core.
The channel is just the interface. The intelligence underneath is shared.
Not an avatar.
A support agent.
The avatar is what your customer sees. The intelligence underneath is what you're buying.
Anyone can put an AI avatar on a website. The hard part is the system underneath it. LiveAgent combines your knowledge, controlled AI reasoning, and deterministic rules into one agent core — not a scripted bot wearing a face. The avatar itself is swappable behind that core; the platform is what stays.
Your knowledge. Not generic AI knowledge.
LiveAgent answers from knowledge you upload and approve — PDF, DOCX, XLSX, CSV, TXT, Markdown, or your website — retrieved with a confidence floor. When nothing in your knowledge is a confident match, the system is built to escalate rather than let the model guess.
The AI operates within rules you define — not just instructions you hope the model follows.
Escalation runs through a deterministic rule engine, evaluated before and after every model call, with configurable keyword and confidence triggers and a once-only claim that prevents double-escalation. This isn’t the model’s judgment call — it’s a rule your team configured.
See not just what it said. See why.
For any conversation, your team can inspect exactly which knowledge was retrieved, how confident the system was, the exact instructions it was given, and what happened next.
Here's what governed AI
looks like in practice.
If you let an AI interact with your customers, the real question is: how do you know it won't just do something wrong? This is rik.ai's concrete answer.
This is AI that operates within a process — not AI that simply generates text.
When AI can't resolve it,
the customer doesn't start over.
When LiveAgent can't confidently resolve a question, it raises a ticket and links the full conversation, giving your support team complete context the moment they pick it up.
Not generic AI knowledge.
Your knowledge.
Upload your documentation or point LiveAgent at your website — it turns your approved knowledge into the foundation for every conversation.
Built for any business
whose customers ask questions online
E-commerce
Answer order questions before they become refund requests.
SaaS Support
Deflect the tickets your docs already answer.
Travel & Local Services
Someone's always awake and asking a question. Now someone's always answering.
Education & Real Estate
The first conversation shouldn't wait for office hours.
Give your customers an answer.
Not a wait.
Put a grounded, governed AI support agent on the front line of your customer experience.
Tenant-isolated by design · Every action traceable · Sandbox-tested before it ever talks to a customer